Pocket Knife Warranty And Repair Bookmark and Share

POCKET KNIVES WARRANTY AND REPAIR

We do not do knife repair at Pocket Knives Mall.  We refer all customers to the original manufacturer for repair service.  We feel our customers get the best repairs and service this way.  Please scroll down to find out how to contact each manufacturer regarding repairs.

BENCHMADE POCKET KNIVES WARRANTY REPAIR

Benchmade Knife Company, Inc. warrants to the original owner that the knife will be free from defects in materials and workmanship. Benchmade will without charge, repair or replace at our (Benchmade's) option, any knife returned for Warranty work and found to be defective by Benchmade. The knife must be shipped by owner, prepaid and insured, together with a description of the problem and must be accompanied by the original bill of sale, your charge or credit receipt or any satisfactory proof of the original date of purchase.  Note: Any automatic knife returned for Warranty or LifeSharp service from outside of Oregon must also include a copy of the owner's police or military identification, or be returned through an authorized Benchmade dealer. No exceptions will be made.

What is Covered? Replacement parts and Labor.  What is not covered?  The Warranty does not cover normal wear, resharpening of the blade, damage caused by neglect, misuse or the failure to perform normal or necessary maintenance, disassembly of any knife by any person other than Benchmade’s Warranty department, or shipping costs for returned knives.  Do not use your new knife as a screwdriver, prybar, chisel or punch. Do not throw your knife or use it for any purpose other than cutting. Do not disassemble your knife. Do not sharpen your knife on a power grinding wheel. Any of these acts will void your Warranty. MINIMUM CHARGE TO REASSEMBLE A KNIFE WHEN THE WARRANTY HAS BEEN VOIDED IS $20 PLUS PARTS.

Mail knife(s) to: BKC, Attn: Warranty Dept., 300 Beavercreek Road, Oregon City, OR 97045.   

CARRY CLIP REQUESTS: If for some reason your carry clip gets lost or damaged, and you need a new one, e-mail repair@benchmade.com.  Include your name, ship to address, and the knife model.

BLACKHAWK BLADES POCKET KNIVES WARRANTY REPAIR

BlackHawk Knives are warranted to their original owner to be free from defects in parts and workmanship for the lifetime of the original owner.  At their option, Blackhawk Products Group™ will repair, replace or refund the purchase price of any of Blackhawk knives that are found to be defective under their guidelines unless it is damaged due to ordinary wear and tear, damaged due to lack of proper maintenance, damaged by employment outside of their areas of intended use, damaged through misuse of the product or by failure to follow the instructions and warnings contained herein. Please note in the case of the M.O.D. and BlackHawk! Blades products that “misuse of the product” includes, but is not limited to, such activities as prying, throwing the knife, using it as a screwdriver, or opening folding knives with inertial or "wrist snap" openings. The following conditions and exclusions also apply: Disassembly or modification of any M.O.D. or BlackHawk! Blades products by an unauthorized person voids this warranty.

For each item submitted for warranty consideration you must first obtain a Return Merchandise Authorization (RMA) Number from BLACKHAWK PRODUCTS GROUP. Please call 800.694.5263 or 757.436.3101 to obtain that number. Please note that in addition to the RMA Number, all automatic knives must also be accompanied by a copy of your law enforcement or military I.D. or be returned through a BlackHawk Authorized Dealer. And any knife returned to BlackHawk, must also enclose a return shipping fee of $6.95.

BOKER POCKET KNIVES WARRANTY AND REPAIR

The Boker Pocket Knife Warranty - "Every Boker product is guaranteed to be free from defects in material and workmanship for the life of the product to the original owner. If this item should fail under normal use, we will repair it or replace it at no charge with an item of equal or better value."

To help you better understand whether your product is covered under warranty, the following items are normally not covered under warranty, although exceptions do exist:

  • Blade rusting, particularly on carbon steel blades.
  • Blade breakage, especially after more than a year of ownership.
  • Handle scales cracking or breaking.
  • Any knife that has been converted to perform as an automatic knife is not covered under warranty at any time. Boker USA, Inc. honors the Federal law that prohibits the importation or selling of automatic knives. Boker USA, Inc. does not import or sell any automatic knives.
    Due to the Federal law barring interstate transportation of automatic knives (switchblades), Boker is unable to return them when shipped to them. If they receive any automatic knife, they will have no choice but to dispose of them. Boker USA, Inc disclaims any liability for financial loss due to disposal of automatic knives.
    For further information, please contact them at 1-800-992-6537 ext 21.

If you would like to send your Boker knife in for repair work or examination to see if it is covered under warranty, it must be accompanied by your phone number, shipping address (no P.O. boxes, please), e-mail address (if applicable) and $5.00 to cover return shipping and handling (in the form of either a check, money order or Visa or Mastercard number). If Boker does not have a method of contacting you, they will not be able to proceed with any repair or warranty work. If you do not include shipping charges it will cause significant delays in returning your knife to you. If your repair is covered under their warranty, they will return the $5.00 payment along with your knife. For the best service please contact the Boker USA Customer Service/Repair Department prior to shipping your knife at 1-800-992-6537 ext. 21.

Their mailing address is:
Boker USA, Inc.
Attn: Repair Dept.
1550 Balsam Street
Lakewood, CO 80214-5917

Boker recommends you ship your knife to us via insured U.S. mail or through United Parcel Service so it can be tracked.


BUCK POCKET KNIVES WARRANTY REPAIR

All Buck Knives are warranted for the lifetime of the original purchaser against breakage or malfunction caused by defects in materials or workmanship. This applies to normal use for which the knife was intended, not abuse or misuse. Buck Knives will repair or replace any defective Buck knife with the same or comparable model.  If you have any questions about your knife or the warranty, please call our consumer hotline at (800) 215-2825.   

WHAT IS COVERED: Repair of your knife, including parts and related labor, or replacement with a new knife. To the extent allowed by law, the sole and exclusive remedy under this warranty is limited to repair or replacement. Note: repair is not always possible—some older knives can fall apart during repair. If repair is not practical and replacement involves a discontinued model that is no longer available, then the closest comparable model available will be used for replacement. Note: if it is important for you to receive your old knife back in the event of replacement, please include a note to that effect and include your phone number and/or e-mail address.  Damage caused by misuse, abuse or failure to perform normal knife care and maintenance; damage from self repair; machine sharpening; knife loss, including shipping to and from Buck factory; transportation charges to Buck. Abuse, misuse, dismantling or tampering with your knife, or sharpening your knife on a power-driven grinding wheel voids your warranty coverage.

RETURNING A KNIFE FOR WARRANTY REPAIRWrite a note describing the problem with your knife. On the note, be sure to include your name, address, phone number and e-mail address (if applicable).   For safety and protection of your knife, please clean it, then put it in the sheath, if you have one. If not, please clean and wrap your knife (cardboard works well) so that it is protected during shipping and that the point does not cut through the packaging (particularly for fixed blade knives). After we have worked on your knife, we will return it in your sheath (or in a cardboard sleeve if no sheath was sent).  Packaging your knife in a box is preferred, but a padded envelope may also work, provided your knife is not too heavy or too bulky. Please put some packing around the knife so it does not roll around inside your package. Please use tape rather than staples for sealing your package.  To protect you against the possibility of loss of your knife, we recommend insuring your parcel and sending it trackable by certified receipt (at your expense). Note that cost of shipping your knife to the Buck factory and knife loss are not covered by our warranty. When your knife has been repaired, we will return it postage paid to you.  Send your parcel to: Buck Knives, Customer Service, 660 S. Lochsa St, Post Falls, ID 83854.  (800) 326-2825 x184.  Buck Knives makes their best effort to repair and return your knife to you within four weeks of receipt.

CASE POCKET KNIVES WARRANTY REPAIR

Case Pocket Knives Limited Lifetime Warranty
Case warrants each and every Case knife to be free of defects in material and workmanship for the life of the owner, and they will repair or replace with a new Case knife, at their option, any Case knife that is defective.

If you believe your Case knife has a manufacturing defect, mail your knife along with a written explanation of the problem to: W.R. Case & Sons Cutlery Co., Repairs Department, Owens Way, Bradford, PA 16701.

Case does not warrant its pocket knives against normal wear or misuse. Case Pocket knives are not intended to be used as hammers, chisels, pry bars or screwdrivers. If your knife was damaged due to misuse, their repair department can analyze the damage and repair it for a reasonable fee. Their warranty gives you specific legal rights and you may have other rights which vary from state to state.

Case Pocket Knives Phone: (800) 523-6350
Case Pocket Knives E-mail: repair@wrcase.com

GERBER POCKET KNIVES WARRANTY REPAIR

This product is warranted to be free of defects in material and workmanship for as long as the consumer owns the product. At Gerber Legendary Blades' option, defective product will be repaired, replaced or substituted with a product of equal value. For warranty service, call Gerber Legendary Blades at (800) 950-6161 [Or Contact Gerber Legendary Blades at 14200 SW 72nd Avenue, Portland, OR 97224]. GERBER LEGENDARY BLADES SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.

SCHRADE POCKET KNIVES WARRANTY REPAIR

Schrade Pocket Knives Warranty Information
Taylor Brands offers a Limited Lifetime Warranty against any manufacturing defects on our products. This includes any problems a customer might experience such as loss of screws, breaking of clip or breaking of the blade. On any products manufactured using natural materials such as bone, stag, wood, buffalo horn, sheep horn, pearl etc... these are considered natural materials and they are subject to shrinking with time. This shrinking can cause cracks in the handles and as this is a natural process it is not covered by our warranty.

http://www.taylorbrandsllc.com/support_warranty.html

OLD TIMER POCKET KNIVES WARRANTY REPAIR

For warranty or repair information on your Old Timer Pocket knife please refer to the information under Schrade Pocket Knives.  Old Timer Knives was part of Schrade and now Taylor Brands, LLC now owns the license for Schrade and Old Timer Pocket Knives.

UNCLE HENRY POCKET KNIVES WARRANTY REPAIR

For warranty or repair information on your Uncle Henry Pocket knives please refer to the information under Schrade Pocket Knives.  Uncle Henry Pocket Knives was part of Schrade and now Taylor Brands, LLC now owns the license for Schrade and Uncle Henry Pocket Knives.

SOG POCKET KNIVES WARRANTY REPAIR

All SOG products are guaranteed against defects in workmanship and materials for the life of the original purchaser. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear that might occur. All warranty claims should be sent directly to SOG Specialty Knives, Inc. U.S. claims should be prepaid insured. International claims should write or call for information.  All Fusion by SOG products are guaranteed against defects in workmanship and materials for one year from date of purchase. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear and tear that may occur.  SOG reserves the right to the repair or replacement of a product at their discretion.

Examples of Non-Warranty Items: Broken or bent knife tips, tool components, sheaths/pouches (if sheaths are determined to fall under warranty, they are warranted separately from the knife/tool), thumbstuds, bent/broken knife clips, dull/chipped knife blades, blade/tool coatings, Kraton slabs; Rusting of Carbon, Stainless Steel, & TiNi; Sheaths and pouches are not covered under this warranty. Cases of surface rust, bent and broken knife tips, and coatings are also not covered under this warranty.

RETURNING A PRODUCT: Include a brief note inside your package stating what you are returning, the claimed defect, and how it failed.  On that note, put your name, return address, daytime phone number, and your email address.  Insure your package for the full retail value of the contents.  Send all warranty claims to: SOG Specialty Knives & Tool, Inc., Attn: Warranty Department, 6521 212th St. SW, Lynnwood, WA 98036, USA.  All warranty claims should be directed to the factory. U.S. claims should be sent prepaid and insured. For international claims, call or write SOG's Warranty Department for information.  For any questions, either call, fax or email SOG's Warranty Department at: Phone: 425.771.6230  or U.S. Toll Free: 888.SOG.BEST (764.2378); FAX: 425.771.7689; Email: warranty@sogknives.com

SOG offers sharpening services for their products at the minimal charge of $9.00 (serrations cannot be restructured). Fees on other items sent in for services that are non-warrantable are based on shop time and materials.

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